Thank you for your interest in Elva M Design Studio. Below are the shop policies of my studio. Please carefully read these as your purchase confirms your acceptance of these terms.
ORDER PROCESSING & DELIVERY
Elva M will work to process your order as quickly as possible. First proofs are typically provided in 1-3 business days for products available in the shop. Custom orders may take longer; a timeframe will be specified upon order confirmation.
All physical orders are mailed using USPS Priority Mail with Delivery Confirmation. Once your order has shipped an email notification will be sent to you that includes the expected delivery date. Typically products will ship within 7 business days and up to 14 business days for customized products.
In the case of returned mail, Elva M will contact the buyer for a reconfirmation of address and will provide a quote to redeliver the items. Once payment has been made, Elva M will ship out the original item for a 2nd attempt.
To cancel your order please contact Elva M immediately. Orders that involve customization may incur charges based on the status of production of your order when your cancellation request was received.
REFUNDS & RETURNS
Due to the nature of these products, Elva M does not accept returns for customized items. We are not responsible for orders with incorrect information or typos due to customer error. Additionally, we are not responsible for orders with typos that were viewed and approved by the customer during proofing.
If you are not satisfied with your order, let us know and we will work with you to create a satisfactory solution.
If you need an order faster than what is outlined in the product description or the timeframe specified above, rush delivery may be available. Please contact Elva M prior to purchase to confirm the timeframe. A rush delivery fee will be quoted.
Payment is due at the time of purchase. Orders will only begin processing once full payment is received. Elva M accepts payments through Paypal. Prices listed on this website and any quotes provided are in USD unless otherwise noted.
All orders from Minnesota will be charged a 6.875% sales tax for physical items.
ORDERS & CUSTOMIZATION
Elva M loves custom orders! Depending on the scale and scope of the custom work, it can take up to 5-10 days to conceptualize the first draft of the custom print design.
By commissioning Elva M Design Studio to do a custom job for you, you acknowledge that Elva M retains all copyrights (unless otherwise acknowledged by both parties in a written agreement) and reserve all rights to resell the design and display or use the work on social media platforms and for advertising purposes.
Please notify Elva M as soon as possible when there are changes to your order. For customizations, one to two rounds of revisions are included, unless otherwise specified. Revisions after the included rounds are available at an extra charge. If you would like to make a change to your order send your desired change via email. All changes after proof approval will result in additional charges. If your order is already in production changes to your order cannot be made.
Please review your proof carefully, making sure all names, dates, locations, etc are accurate and spelled correctly. Changes required after proof approval will incur additional charges. Once your order is approved, that is what Elva M sends to the printer if providing physical items.
© Elva M Design Studio, 2017. All rights reserved. Unauthorised redistribution, reproduction and duplication of products and images on elvamdesign.com and our Etsy Store is strictly prohibited.